FAQs

Frequently Asked Questions (FAQ)

How can you contact us?

You can reach Jannat Tahir through the following channels:
    •    Phone: +92 323 0460202
    •    WhatsApp: +92 323 0460202
    •    Email: Jannattahirweb@gmail.com

Can I place an order using guest checkout?

To ensure a smooth shopping experience, we currently do not offer guest checkout.
While placing an order, you will be asked to create a password so an account can be set up using your email address and contact details. Your saved information will make future purchases quicker and easier.
For your next order, simply log in using the same email address and password.

What if I forget my password?

If you forget your password:
    1.    Click “Forgot Password” on the sign-in page.
    2.    Enter your registered email address.
    3.    Follow the reset link sent to your email to create a new password.

Why does it say “Email already registered” at checkout?

This message means an account already exists with the entered email address.
Please sign in using your email and password.

If you do not remember your password, use the “Forgot Password” option to reset it.

Why does it say “Phone number already registered”?

This indicates that an account is already linked to the provided phone number.
Kindly sign in using your registered email and password, or reset your password if needed.

What should I do if my payment fails?

If your payment is unsuccessful, please contact our support team at:
Jannattahirweb@gmail.com
Our team will assist you in completing your order.

What are Jannat Tahir’s delivery timelines?

Delivery timelines are updated regularly on our website and Instagram page based on current order volume.
For the most accurate dispatch or delivery estimates, please refer to our latest updates shared online.

What is the difference between dispatch and delivery?
    •    Dispatch time: The period required for us to prepare and ship your order from our facility.
    •    Delivery time: The estimated time for the parcel to reach you after dispatch via the courier service.

Please note that delivery timelines depend on third-party courier services and may vary, especially for international shipments.

Which courier services are used for delivery?
    •    Within Pakistan: Call Courier 
    •    International Orders: Skynet

Does Jannat Tahir offer returns or exchanges?

As most of our outfits are made-to-order or customized, we generally do not offer returns or exchanges.
For complete details, please refer to our Exchange & Refund Policy section.